Customer Service works (mostly).

Yesterday I raised a complaint with my bank over a direct debit cancellation that went quite wrong.nI called them up and said « this is the final payment, I need to cancel the direct debit for future payments ». Unfortunately it was cancelled there and then and the payment that appeared to have cleared was clawed back.nI got a shitty text message from the company the following day and a twelve quid charge to top it all off.